TechSmith Relay

What is TechSmith Relay?

TechSmith Relay is an educational video platform that allows you to create and share videos with your students. Video options include editing, closed captioning, quizzing and conversations to provide more engagement opportunities for the students. Videos can then be shared in your blackboard courses for easy access by the students.

For more information on the various features select one of the tabs below. (information adapted from TechSmith Relay Tutorials)

Step 1. Got to MyLoyalist and log in with your username and password. 

myloyalist log in page with username and password

Step 2. Select Techsmith Relay 

Techsmith Relay Icon outlined in red on the my loyalist portal

Your Techsmith Relay profile will automatically be connected to your Loyalist username. 

Step 3. You will now have access to your library. There you can manage and create folders, upload media, import from YouTube and create your own videos. 

Techsmith relay banner with Mylibrary, my groups and activity displayed

Step 4. Launch Capture will enable video options. See Launching TechSmith Relay tab for more details. 

Techsmith Relay menu options

Now that you have accessed TechSmith Relay and accessed your library you will to download TechSmith Capture so you can start creating videos. 

Step 1. Select Launch Capture. 

Launch capture option highlighted in red

Step 2. The first time you launch TechSmith Capture, the Launching TechSmith Capture webpage opens. Click the Download button to download the application.

Techsmith capture screen with the download button highlighted in red

Step 3.  After the download is complete, look in your web browser or system Downloads folder for the .exe file (Windows) or .dmg file (Mac). Here’s what it looks like in Google Chrome on Windows, for example:

Setup.exe folder with an arrow pointing to it

Step 4. After you’ve installed the app, return to the TechSmith Relay site and click Launch Capture again. The Launching TechSmith Capture webpage will open and you will have the option to Open TechSmith Relay Recorder. 

Open Techsmith Relay Recorder highlighted in red

Step 5. You can begin recording. See Recording a Video tab.

Recording Your Screen

TechSmith Capture records all screen action on a single monitor, or a region of the screen. This is great for recording slideshows, websites, or anything else you can show on a computer screen. 

Step 1. After launching capture you will have the option to Enable the webcam. 

Webcam options highlighted on the Capture screen

Step 2. Chose a webcam from our list of available devices. 

Note: If you don’t see your webcam in the list of available devices, make sure your webcam is on and connected to your computer.

Step 3. Click Record and you will then have the option to select a screen area.

a yellow arrow pointing to the record button

Step 4. Yellow crosshairs will appear. Click and drag to select the desired area of your screen. 

Computer screen with crosshairs selected on powerpoint screen

Setting up Audio

Step 5. Choose a microphone from your list of available devices.

Microphone options in the drop down menu

Step 6. If you need to toggle your microphone on or off during recording, click the microphone icon.

recording options with an arrow pointing to the microphone icon

System Audio – If you want to record audio that you hear playing back on your computer (youtube videos) you will need to enable the Record System Audio button. 

System audio highlighted on the recording options menu

Note: If you have the Webcam option enabled, your webcam displays in the capture area.

Webcam view

Step 7. Before or during recording, click the webcam icon to toggle the webcam on or off. Keep in mind that what you see on your screen is what will be recorded in your final video.
TechSmith Capture Webcam Icon
Step 8. When ready, click the Record button. 
TechSmith Capture Record Button

Note: If you need to re-select the screen area before recording, click the Start Over button.
Start Over Button

Note: If you need to cancel the screen area before recording, click the Cancel button.
Cancel Button

Pause and Stop Your Recording

To take a short break while making your video, use the Pause button to temporarily stop recording.
Pause button

When you’re ready to begin again, click the Record button to resume.
Resume Recording

When you’re all done recording, click the Stop button.
Stop Button


During recording, the recording controls may be displayed on a second monitor, if you have one.

If you record full-screen on a single monitor, look for the mini-controls in the lower-right corner of your screen to pause, resume, toggle your webcam, etc.
Mini controls when recording full screen

Preview Your Recording

After you finish recording your video, it opens in the Preview Window for you to play back. We recommend at least checking to make sure you’ve captured audio at a sufficient volume. From here, you can Upload your video to TechSmith Relay, or Cancel your recording if it didn’t turn out quite right.
Upload or Cancel

Additional Notes

Locate the TechSmith Capture App

If you have multiple windows open on your desktop and are having trouble locating TechSmith Capture, check your taskbar (Windows) or dock (Mac) for a yellow TechSmith Capture icon. Clicking this icon should bring TechSmith Capture to the front of your open apps and windows.
Taskbar icon

Remove Parts of a Video

Step 1. From the video view page, click Edit Video.
Video view page with Edit Video button

Step 2. You can choose to edit a copy or edit the original. 
shows path from Edit Video to two blue buttons reading edit a copy and edit original

Edit a Copy
When you choose to Edit a Copy, Relay duplicates the video in your Library and opens the copy in the editor. Existing quizzes and video analytics are not copied to your new version.

Edit Original
When you choose to edit the original, Relay opens your video in the editor. Please note: If you re-publish your original video, you will lose all captions, quizzes, and analytics associated with that video.

Once you choose from the above options, the video editor will open. Continue reading for help with the video editing controls, or review TechSmith Relay Frequently Asked Questions.

Step 3. Use the playback controls to play, pause, fast forward, or rewind your video as needed. You can also scrub the timelines to quickly scan your video.
Playback controls with play button, fast forward, rewind

Step 4. When you reach a part you’d like to remove, select it by manually dragging and placing the green and red handles to set your start and end points. You can also use the convenient Set buttons to drop the green or red handle precisely at your current timeline position.

When you are satisfied with your selection, click Cut
Timeline selection with both handles and buttons displayed

Step 5. Relay marks a cut with a red line on the timeline, which you can later reopen any cut if you need to restore the original or adjust the start and end points.
Arrow pointing at red mark on a timeline, Cut button disabled

– To restore the clip, click the red line to reopen the cut, and click Delete.
– To adjust the edit, click the red line to reopen the cut, click Edit, then reposition the handles. Click Update Cut to save your changes.

The video editor will continue to show all previous cuts, even after you publish, so that you can continue to adjust or delete them in later editing sessions.

Step 6. When you’re finished editing your video, click Publish to commit your changes. A new version of your video will begin processing, and should be ready soon.
Blue publish button in top right corner

Step 7. To hold your changes without publishing them, click Save & Exit. You won’t see any visible changes on the view page, but your edits will be available next time you enter the video editor.
Save & Exit button in top left corner
Reverting Back to Older Versions

Restore a video to the original, uncut version:

Step 1. Open the video in the editor and click the red button that says Restore Original Video.

Step 2. Click Publish.

NOTE: Restoring the original video will not restore captions, quizzes, or video analytics.

Restore a video to a previous state:

Open the video in the editor, then manually restore the clips you want by opening and deleting any individual cuts.
Red delete button removes the cut and restores the removed clip

Video Editor FAQ

Why don’t I see the Edit Video option?

The Edit Video option only appears under videos you’ve added or copied to your own media library. Videos linked from YouTube cannot be edited, and in order to edit someone else’s video, he or she would have to give you ownership of that video.

Will I need to re-share my video after I edit it and publish a new version?

If you edit the original video, the URL will remain the same and any LMS links will remain intact. If you edit and publish a copy instead, that copy will have it’s own unique URL, so you may need to re-share the new link and/or update any links in your LMS. 

Should I edit a copy or the original video?

If your goal is to remove mistakes or misinformation from your video, and you don’t mind losing quizzes, captions, or analytics, edit the original so that you don’t have an outdated video in your library. If you want to make an alternative version of a video that has less information, make a copy and edit that instead.

What’s the difference between ‘Save’ and ‘Publish’? 

Saving your changes stores unpublished edits with the file, but does not publish a new version of the video. If you re-enter the video editor, you should see your existing edits. To commit your changes for others to see, you will need to publish the video.

Can I undo changes I’ve already published?

You can always access the video editor on any video you own and restore the original video; however, the undo stack is cleared every time you publish. So, if you’ve published a video several times, you cannot revert to just any previous state. You can work with the current version to remove previous edits, or restore the original and recreate any necessary edits.

TechSmith Relay makes it simple to generate speech-to-text captions for your videos based on the existing audio track. And the built-in Caption Editor makes it possible for you to edit and publish generated captions when you’re ready.

To generate captions for an existing video:

Step 1. Open any video page, then find and open the Accessibility tab.

Screenshot of video view page with the Accessibility option highlighted

Note: The Accessibility tab is not available for videos added via YouTube.

Step 2. Select Generate Captions 
Screenshot of the TechSmith Relay video captioning options

The Generate Captions option offers another workflow that can be helpful and add convenience to the caption creation process. After you choose to Generate Captions, TechSmith Relay will process the audio in your video and automatically create a caption draft. The amount of time this takes will vary, but is typically less than the total duation of your video. You should receive a separate email letting you know your captions are ready for review.

The following video from TechSmith Relay demonstrates how to edit the captions after they have been generated. 

There are a few options for sharing videos from TechSmith Relay. 

The following is the recommended option for sharing to Blackboard. 

Step1. Select video from TechSmith Relay library. 

Step 2. Scroll down to the Share option and select Get Embed Code  

Video editing options with Share and Get Embed Code highlighted

Step 3. Open course in Blackboard 

Step 4. Select preferred content area in the course menu. 

Step 5. Build content and then choose item.

Create Item highlighted in the build content menu

Step 6. Open the HTML area in the content editor.

Content editor area with the HTML code view outlined in red

Step 7. Paste the embed code into the HTML Code View area and select Update. 

HTML code view window with the embed code pasted in

Step 8. At this point you will see a yellow box in the content editing area. You can resize the image if necessary and add any text instructions or information about the video. The video thumbnail will be visible after you hit submit.

Step 9. Submit. 

Video thumbnail

Note: Students will be able to view the video in full screen or in the thumbnail view. 

Folders and Groups FAQ

Do folders have privacy settings?

No. Your folders (including folder names) will be viewable by other TechSmith Relay users visiting your library. However, each individual piece of media inside the folder will still respect the media privacy setting, regardless of whether it is in a folder or not. 

Can I share a link to a folder?

Yes, but with a caveat. To share a link directly to a folder, use the “Get Link” option from the folder actions:

Folder thumbnail with cog menu expanded and Get Link hover

However, please note that the media inside the folder will need to be set to the “Anyone from your organization” or “Anyone with the link” if you’d like it to be visible to someone viewing the folder contents. Having a link to the folder is not the same as having a link to the media itself.

Can I create a folder in a group?

Not at this time. Currently, folders are for personal media organizations only.

Do I have to manually add members to my groups?

Only if the group privacy is set to “By invite only”. If you’d like to make it easier for TechSmith Relay users to join your group, consider using the “Open to your organization” or “Only those with the link” group privacy settings:

Screenshot of group privacy settings with the first two options highlighted

  • Open to your organization – Anyone who finds this group can openly join it.
  • Only those with the link – Users will need a link to find and join this group. To get the link, use the “Add a Member” option from the group Members tab, and the link will be at the top:
    Add members to group modal window with Link to group highlighted


Quiz Scoring

TechSmith Relay uses a simplified quiz scoring system, where each question can be marked as graded or ungraded. For total scoring, all graded questions across all question sets are given equal value.

If a video contains a total of 5 graded questions, each question is worth 20% of the final score. A perfect score would be 100%. A score of 3 out of 5 would be 60%.

Multiple ChoiceTrue/False, and Fill in the Blank questions can be set as graded or ungraded. If a correct answer is indicated, the question will be included in the total quiz score. If no correct answer is indicated, the question will be ungraded. Free Response questions are open-ended, and therefore never included in the quiz score.
Quizzing interface with correct answer check mark present
Quizzing interface with no check mark to indicate correct answer 
Note: When using a Learning Management System (LMS), quiz scores can be automatically reported back to the LMS through an LTI integration. See the LMS-specific tutorials for more information.

Question Feedback (Graded Questions Only)

Question feedback interface with labels

(A) Text feedback entered in the feedback fields is displayed after a viewer submits their answer.

(B) Feedback actions happen after the viewer has had a chance to review the text feedback. Feedback actions include:

  • Continue – Moves on to the next question, or resumes watching the video.
  • Jump to Time – Takes the viewer to a designated point in the video.
  • Go to URL – Opens a new browser tab and displays web content.

An incorrect answer might jump the viewer back to the section of the video where the material in question was presented. Or, a separate web page might open in the new tab for the student to review. Often, it’s best to combine the text feedback with a feedback action, like so:

“Sorry, that’s not right. A website will now launch for you to review.”

Editing Published Quizzes

Quizzing tab with mouse hovered over Edit button

Quizzes that you’ve published can be edited at any time. Simply choose the Edit option from the video quizzing tab (shown above). However, making changes to a video quiz wil reset the quiz and clear all prior results. To avoid data loss, download the CSV files prior to editing a quiz:

Quizzing results with download CSV option highlighted

Tips for working with CSV files

  • CSV stands for Comma Separated Value. These files are best viewed in a program that allows you to manipulate data in cells, such as Microsoft Excel.
  • Results data is cumulative, so each downloaded CSV will include all responses, not just the responses since the last download.
  • These files contain name, detailed question answers, percentage of the video viewed, and more.


The Conversations feature allows content creators to collaborate, review, and discuss a video with others. Conversations align written comments and drawn annotations with specific points in the video, making reviews quick and easy.

The key benefits of using conversations:​

  • Enhance student engagement with course content.
  • Improve student-to-student interactions.
  • Increase an instructor’s social presence.
  • Streamline the content review process.

Add a Conversation to a Relay Video

Step 1. Open any video page > Click the Conversations tab.
TechSmith Relay user interface with the Conversations tab highlighted

Note: The Conversations tab is not available for videos imported from YouTube.

Step 2. Click Create Conversation.
TechSmith Relay user interface with the Create Conversation button highlighted

Step 3. Give this Conversation a name. For example, a course section, student group, or purpose of the conversation. Click Confirm.
Screenshot of the Add Conversation modal window

Step 4. The new Conversation is now listed in the Conversations tab. Click on a Conversation to open it.
Screenshot of the listed conversations, with the conversation name highlighted

Step 5. The video conversation opens for video playback and in-video commenting.

View the following video for more details of adding conversations to your relay videos. 

When using TechSmith Relay videos in your courses, you have the option to review the analytics. 

When you select a specific video you will see the analytics option below. 

Video options with analytics outlined in red

Once there you will be able to filter through users and length of time the video was viewed. 

Filter options for video analytics